Buyer and Seller Agreement

This Agreement covers purchases made through a Store powered by Zippsite. Each Store is run by its own Seller, on that Seller's own terms. Zippsite provides the software and payment facilitation. This Agreement sits under the Zippsite Terms of Service and alongside the Privacy Policy.

Part A — Terms for Buyers and Sellers

1. Scope and how this fits with the Terms of Service

1.1 This Buyer and Seller Agreement (“Agreement”) covers purchases made through a Store powered by the Zippsite software operated by Zippsite Technologies Private Limited (“Zippsite”, “we”, “us”), and what part we play in those purchases.

1.2 It sits under the Zippsite Terms of Service and uses the same defined terms. Where it conflicts with those Terms on anything to do with a purchase, this Agreement wins; otherwise the Terms of Service win. The Privacy Policy wins on anything to do with personal data.

1.3 Part A applies to Buyers and Sellers alike, Part B additionally to Sellers, Part C additionally to Buyers. The Schedules form part of this Agreement.

1.4 It takes effect on 29 December 2025 and applies to Orders placed from that date.

1.5 Guest Buyers are bound by this Agreement in the same way as registered Buyers and have the same rights under it, and accept it by making an Inquiry or buying.

2. Definitions

In addition to the definitions in the Terms of Service:

“Auto-Accept” means the setting under which the Service accepts an Inquiry automatically where stock and the Seller's configured threshold are met, without the Seller reviewing it. It can be applied to either selling mode.

“Buyer Details” means the personal information we pass to a Seller so it can fulfil an Order — name, delivery address, phone number and Order details.

“Draft Quote” means a ready-made offer a Seller sends a Buyer through a shareable link, which the Buyer can accept without negotiating.

“Fixed Price” means the selling mode where the listed price is not negotiable.

“Gateway Payment” means payment made through our Payment Partner's checkout.

“Negotiable” means the selling mode where Buyer and Seller may exchange counter-offers on the total price.

“Proof Payment” means payment made directly by a Buyer to a Seller outside our Payment Partner, evidenced by proof the Buyer uploads and the Seller confirms.

“Settlement Amount” means what is payable to a Seller for an Order after our fee, taxes and any deduction under this Agreement.

3. Our role in a purchase

3.1 Zippsite provides commerce software and payment facilitation. We are not the seller, manufacturer, importer or brand owner of any Product, and we are not the merchant of record. Every purchase is a contract between the Buyer and the Seller, on that Seller's own terms. We are not a party to it.

3.2 What we do: provide the Store and its tools; facilitate collection and settlement of Gateway Payments through our Payment Partner; generate invoices; support shipping where a Seller uses an integrated logistics provider; and operate the grievance process in the Terms of Service.

3.3 What we do not do: we do not set prices, hold stock, inspect Products, or check that a listing is accurate. We do not operate a returns or refund programme, and we do not refund Buyers ourselves. Returns, refunds, replacements, cancellations and shipping are governed by the Store Policies each Seller publishes on its own Store — see Clause 13.

3.4 We do control the settlement instruction on a Gateway Payment, and may hold or adjust a settlement where this Agreement allows. That is an administrative step, not a decision about anyone's legal rights, and it does not stop either party pursuing any remedy available at law.

4. Listings, selling modes and price display

4.1 A Seller is responsible for each listing — description, images, variants, price, stock, condition, dispatch timeline, any mandatory declaration such as country of origin, and the Store Policies that apply to it.

4.2 A listing is an invitation to offer, not an offer that can be accepted. Stock shown is indicative.

4.3 Selling modes. A Seller sets one of the following for a Product:

• (a) Negotiable — the Buyer makes an Inquiry proposing a total price, and the parties may exchange counter-offers;
• (b) Fixed Price — the listed price applies and the Buyer accepts it as listed;
• (c) Auto-Accept — applied to either of the above, so the Service accepts automatically where stock is available and the Seller's threshold is met.

The mode in use is shown before an Inquiry is made.

4.4 Price display. A Seller may hide catalog prices until it responds to an Inquiry. Whatever the setting, the full amount payable — Product price, shipping, taxes and any fee — is shown to the Buyer before payment is requested, and no Buyer is asked to commit at an undisclosed price. Prices are in Indian Rupees and include applicable taxes unless the listing says otherwise.

4.5 We may remove or delist anything we reasonably believe breaches this Agreement or the law, and will tell the Seller why.

5. Inquiries and negotiation

5.1 A Buyer starts by making an Inquiry, which is an offer for a Product at a stated price and quantity.

5.2 An Inquiry moves through the statuses in Schedule 2, and each change is recorded. The status determines what each party can do at that point.

5.3 Offers and counter-offers are made and withdrawn through the Service. An offer may carry a validity period; if it does, it lapses on expiry.

5.4 An Inquiry expires automatically after a period of inactivity shown on the Service. An expired Inquiry creates no obligation. A Buyer can simply make a fresh one.

5.5 Draft Quotes. A Seller can send a Draft Quote by shareable link. It is an offer by the Seller, open for the period stated in it, and a Buyer who accepts within that period goes straight to payment. A Seller can withdraw it before it is accepted.

5.6 Both parties should negotiate in good faith. Fictitious offers, offers made with no intention of buying, coordinated bidding, and using the negotiation tools to harass someone are not acceptable and may lead to action under the Terms of Service.

5.7 Where a Proof Payment is being made, the Seller's payment details are shown to the Buyer only at the payment stage, and must not be used for anything other than paying for that Order.

5.8 We keep negotiation threads and Order records and may produce them as evidence of what was agreed. Retention is covered in the Privacy Policy.

6. Automated and AI-assisted acceptance

6.1 A Seller may enable an AI Assistant to respond to Inquiries and negotiate for it, and may switch on Auto-Accept. Where an AI Assistant is handling a conversation, the Service tells the Buyer, and the Buyer may ask to deal with the Seller directly.

6.2 An acceptance generated by a Seller's AI Assistant or by Auto-Accept binds that Seller as if the Seller had made it, under Section 11 of the Information Technology Act, 2000. A Seller sets its own parameters — floor price, discount limits, stock thresholds — and is responsible for them. We do not review them for commercial sense.

6.3 A Seller is responsible for what its automated features agree to. If a Seller cannot honour an Order its AI Assistant or Auto-Accept agreed to — a mispriced listing, stock that was not really there, a configuration mistake — it must handle that under its own Store Policies, tell the Buyer promptly and explain, and put the Buyer back in the position it would have been in had the Order not been accepted. A Seller that repeatedly cannot honour what it agreed to may have these features switched off, or face action under the Terms of Service.

6.4 Beyond that, an Order accepted automatically is treated exactly like one the Seller accepted by hand.

7. When an Order is formed

7.1 An Order is formed, and the contract between Buyer and Seller comes into existence, when the price, quantity and terms have been accepted by both sides — by hand, by Auto-Accept or by the AI Assistant — the Buyer has given a delivery address, and payment has been confirmed under Clause 8.

7.2 The Service then generates an Order record setting out what was agreed. That record is the main evidence of the deal.

7.3 An Order binds both parties, subject to the Store Policies that apply to it and to Part C.

8. Payment

8.1 There are two ways to pay, and which one is used changes what protection is available. The difference matters to both parties.

Gateway Payment

8.2 A Gateway Payment goes through our Payment Partner's checkout. Funds are held in the escrow or nodal account our Payment Partner maintains under the Reserve Bank of India's directions for payment aggregators, and released under the instruction generated for the Order.

8.3 Zippsite does not hold Buyer funds in its own bank account, does not extend credit and does not take deposits. We instruct our Payment Partner in line with this Agreement, nothing more.

8.4 Because we control the settlement instruction, we can hold or adjust a settlement — for example where a Seller has instructed a refund under its Store Policies, or where a chargeback is live.

Proof Payment

8.5 A Proof Payment is paid straight from the Buyer to the Seller, outside our Payment Partner. The Buyer uploads proof and the Seller confirms receipt. That money never passes through Zippsite.

8.6 What this means, plainly. On a Proof Payment we cannot hold the money, cannot reverse it, and cannot make anyone refund it. If a Seller does not deliver, or will not refund under its own Store Policies, the Buyer's remedy is against that Seller directly. A Buyer who wants the protection in Clause 8.4 should pay through checkout.

8.7 The Service shows a clear warning to this effect before a Buyer goes ahead with a Proof Payment, and the Buyer has to acknowledge it.

8.8 A Seller must confirm receipt of a Proof Payment promptly and honestly, and only where the money has actually arrived. Confirming a payment that was not received, or marking an Order paid to get a shipping label, is a material breach. Where a refund is due under that Seller's Store Policies, the Seller must make it directly and promptly.

8.9 A Buyer must not upload false, altered or someone else's proof of payment, or reverse a payment properly made for an Order that was fulfilled.

8.10 Our fee remains payable on a Proof Payment Order. Where we cannot deduct it at settlement, we may invoice the Seller or recover it under Clause 21.

9. Fees and settlement

9.1 We charge a fee in connection with Orders. The current fee is published on the Service, shown to the Seller in its settlement statement, and shown to the Buyer before payment where it is charged to the Buyer. We may change it on reasonable notice; a change never applies to an Order already confirmed.

9.2 On a Gateway Payment, the Settlement Amount is released to the Seller's linked account on the cycle published on the Service, subject to our Payment Partner's timelines and to any risk, fraud or compliance hold.

9.3 We may hold all or part of a Settlement Amount where an Order is in dispute, a chargeback has been raised, a return is under way under the Seller's Store Policies, we are looking into suspected fraud or a breach, or a Seller's verification has lapsed. We will tell the Seller the reason and the amount, and release it once the reason has gone.

9.4 We may deduct from or reverse a Settlement Amount to give effect to a refund the Seller has instructed, a cancellation, a chargeback, our fee, a tax deduction, or anything else due from the Seller under this Agreement.

9.5 We make a settlement statement available to each Seller. Raise anything you disagree with within thirty (30) days, otherwise we will treat it as accepted, apart from an obvious error.

10. Chargebacks

10.1 If a Buyer raises a chargeback with its bank or card issuer on a Gateway Payment, we will tell the Seller and may ask for evidence of fulfilment within the time our Payment Partner or the card network allows, which is often short. A Seller that does not respond in time will usually lose.

10.2 A chargeback arising from non-delivery, late delivery, or a Product materially not as described is borne by the Seller, and we may recover it and any associated fee under Clause 21. A chargeback arising from confirmed third-party payment fraud, where the Seller fulfilled correctly and gave us the evidence we asked for, is not borne by the Seller. Where the position is unclear we decide on the evidence available and explain our reasoning.

10.3 We may hold the disputed amount from settlement while a chargeback is live.

10.4 A note for Sellers worth reading twice. Because Zippsite does not run a refund programme, a Buyer who is unhappy and cannot get a resolution from you will often go to their bank instead. A chargeback costs you more than a refund would have, and a pattern of them can put your ability to accept payment at risk. Clear Store Policies and quick responses are the cheapest protection you have.

11. Shipping and delivery

11.1 A Seller may ship using a logistics provider integrated with the Service — shipment creation, tracking, label generation — or through its own arrangement. Either way it should record dispatch and provide tracking through the Service so the Buyer can follow the Order.

11.2 Shipping terms, charges and timelines are part of the Seller's Store Policies and are shown on the Store.

11.3 A Seller should pack Orders securely and appropriately, apply the correct label, and have them ready for collection within the dispatch timeline it has published.

11.4 A Seller should keep its pickup address and contact details accurate and complete any verification the logistics provider asks for at pickup, including a one-time password or IVR confirmation. Repeated failed pickups may lead to action under the Terms of Service.

11.5 Risk passes from Seller to Buyer on delivery to the Buyer or to someone at the delivery address who accepts it. Title passes on delivery, subject to payment.

11.6 Delivery estimates are estimates from the logistics provider and are not guaranteed.

12. Invoicing and taxes

12.1 The Service generates an invoice for each Order, numbered sequentially per Seller for each financial year, showing the Buyer's and Seller's details, the Products, the amounts and the tax applied.

12.2 The invoice is issued by the Seller to the Buyer. We generate it as a tool for the Seller. It is not an invoice from us for the sale and does not make us the merchant of record.

12.3 Our tax position: we do not charge GST on the Product price — that is the Seller's responsibility where it applies. Our fee is a taxable supply of services by us and carries GST at the applicable rate. Where the law requires us to collect tax at source under Section 52 of the Central Goods and Services Tax Act, 2017 on supplies made through the Service, we deduct it from the Settlement Amount, report it against the Seller's GSTIN and file the required return.

12.4 The Seller's tax position:

• (a) each Seller works out its own GST registration obligations, charges and remits GST correctly, issues compliant invoices and makes its own filings;
• (b) a Seller not registered under GST should confirm it is eligible to supply through an electronic commerce operator without registration and hold any enrolment number required. Such a Seller should be aware its supplies may be limited to intra-State supplies, and we may need to restrict its delivery area accordingly;
• (c) tell us within a reasonable time if your registration status, GSTIN, enrolment number or place of business changes; and
• (d) a Seller indemnifies us for tax, interest or penalty arising from tax information it gave us that was wrong or out of date.

13. Store Policies — cancellations, returns and refunds

13.1 Each Seller sets its own rules. Cancellations, returns, replacements, refunds and shipping are governed by the Store Policies that Seller publishes on its Store. Store Policies are published in the footer of each Store and are available there at any time before or after a purchase. They form part of the contract between that Buyer and that Seller.

13.1A Buyers: read them before you buy. Store Policies differ from Store to Store, and they are the terms on which you can cancel, return or get money back. They are not repeated at checkout, so please open them from the Store footer before paying.

13.2 Zippsite does not operate a returns or refund programme and does not refund Buyers itself. Where a refund is due under a Seller's Store Policies and the Order was paid by Gateway Payment, the Seller instructs it through the Service and we pass the instruction to our Payment Partner. Where the Order was paid by Proof Payment, the Seller refunds the Buyer directly.

13.3 A Seller must publish Store Policies in its Store footer that are clear, accurate and easy to find, must honour them, and must not change them to the disadvantage of a Buyer after an Order has been confirmed. The version published when an Order is confirmed is the version that applies to that Order.

13.4 What no Store Policy can do. A Store Policy sets the Seller's own terms; it cannot remove a Buyer's rights under the law. Whatever a Store Policy says, a Buyer keeps every right it has under the Consumer Protection Act, 2019 and other applicable law — including where a Product is defective, unsafe, counterfeit, or materially different from how it was described. A Seller that publishes a “no returns under any circumstances” policy is not thereby relieved of those obligations, and we may require a Seller to correct a Store Policy that misstates the law.

13.5 Cancellation before dispatch. A Seller's Store Policies should allow a Buyer to cancel free of charge before the Order is dispatched, unless the Product is made to order or personalised and the Store Policies say so clearly before purchase.

13.6 Seller cancellation. A Seller that cancels a confirmed Order should tell the Buyer promptly with the reason and return everything the Buyer paid. Repeated or unexplained cancellations may lead to action under the Terms of Service.

14. If something goes wrong

14.1 Talk to the Seller first. Most problems — a delayed delivery, a wrong item, a question about a return — are resolved fastest between Buyer and Seller through the Service's messaging.

14.2 What we can do. If that does not work, tell us. We can: give either party the records we hold for the Order, including the negotiation thread, status history and tracking; pass a refund instruction to our Payment Partner where the Seller gives one; hold a settlement while something is being sorted out; and take action against a Seller under the Terms of Service where there is a pattern of problems. What we cannot do is refund a Buyer ourselves or force a Seller to refund.

14.3 Raise it early. Tell us within a reasonable time of delivery, or of the expected delivery date if nothing arrived. The sooner you raise it, the more we can do — once a settlement has been released we no longer control the funds.

14.4 Where we look at a problem, we consider the Order record, the negotiation thread, the status history, tracking and whatever either party sends us, and we will explain our view. Any view we form is about how we handle funds we control. It is not an arbitration, is not a legal determination, and does not bind either party as to their rights.

14.5 Either party can take the matter further at any time — through our grievance process under the Terms of Service, or to a consumer commission or other forum. Nothing here has to be exhausted first.

15. Prohibited and restricted products

15.1 A Seller must not list, and a Buyer must not try to buy, anything in Schedule 1, or anything whose sale is prohibited or restricted by law without the necessary licence or approval.

15.2 Schedule 1 is not exhaustive. Anything unlawful to sell in India is prohibited whether or not it appears there.

15.3 We may remove a listing, cancel an Order, suspend an account and report the matter where we reasonably believe this clause has been breached. Where we cancel an Order under this clause, the Buyer gets back everything paid.

16. Buyer details and confidentiality

16.1 To fulfil an Order we pass Buyer Details to the Seller and, where used, to the logistics provider. We show the Seller's business details to the Buyer as the law requires.

16.2 A Seller must:

• (a) use Buyer Details only to fulfil that Order and handle anything arising from it;
• (b) not use them for marketing or profiling, and not contact the Buyer about anything other than that Order — including not adding a Buyer to a WhatsApp broadcast list, a mailing list or a customer database;
• (c) not sell, publish or pass them to anyone else, except a logistics provider so far as needed to deliver;
• (d) keep them secure and tell us promptly if they are exposed; and
• (e) delete them once they are no longer needed, unless the law requires otherwise.

16.3 This one is not flexible. Breach of Clause 16.2 is a material breach and may lead to immediate suspension and recovery under Clause 21. It may also be a breach of the Digital Personal Data Protection Act, 2023 by the Seller in its own right, for which that Seller is accountable directly.

16.4 Each party should keep the other's non-public commercial information obtained through the Service — negotiated prices, margins, settlement terms — confidential and use it only for the purposes of this Agreement. This lasts for three (3) years after termination.

17. Responsibility between the parties

17.1 As between Buyer and Seller, the Seller is responsible for the Product, its description, quality and safety, its delivery, its Store Policies and any warranty given. The Buyer is responsible for the accuracy of what it tells the Seller and for payment.

17.2 Zippsite's liability to either party is limited as set out in the Terms of Service. Nothing here extends it.

17.3 Each party indemnifies the other, and us, against loss arising from its own breach of this Agreement or of the law.

17.4 Nothing in this Agreement limits any liability that cannot lawfully be limited, or any right a Buyer has as a consumer.

18. Governing law

18.1 This Agreement is governed by the laws of India.

18.2 Disputes with Zippsite are handled under the Terms of Service, which provide for arbitration seated in Bengaluru for Sellers and commercial users, and for the courts at Bengaluru and the consumer commissions for consumer Buyers, who are never required to arbitrate.

18.3 A dispute between a Buyer and a Seller about a purchase is between them. Subject to a consumer's right to bring proceedings where that consumer lives or works, the courts at Bengaluru, Karnataka have jurisdiction.

Part B — Additional terms for Sellers

Part B applies to every Seller in addition to Part A, and wins over Part A where they conflict in relation to a Seller.

19. Verification, compliance and records

19.1 Before accepting payment or generating invoices, complete verification. This may include a GSTIN or business enrolment identifier, PAN for payment KYC, business phone number, registered business address and bank verification. Keep it current — we may pause your ability to take payment if it lapses.

19.2 Hold and maintain any licence, registration or approval you need to lawfully make, hold, sell and dispatch what you sell, and show us evidence if we reasonably ask.

19.3 Comply with the law applicable to your Products, including the Consumer Protection Act, 2019, the Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011, and the Bureau of Indian Standards Act, 2016 where it applies. Put mandatory declarations, including country of origin where required, on the listing.

19.4 Keep records of Orders, invoices and tax filings for as long as the law requires, and give them to us where we reasonably need them to answer a Buyer complaint, a regulator or a court.

19.5 If we ask for information reasonably needed to check compliance with this Agreement or the law, please respond within a reasonable time. We may suspend an account that does not.

20. What Sellers undertake

As a Seller, you undertake on a continuing basis that:

• (a) you have the right to sell what you list, and each Product is genuine and lawfully acquired;
• (b) your listings are accurate and not misleading, and Products match their description, images and any warranty you give;
• (c) your Products are of satisfactory quality and safe for their intended use;
• (d) you will publish clear Store Policies, honour them, and not change them to a Buyer's disadvantage after an Order is confirmed;
• (e) you will dispatch confirmed Orders within your published timeline;
• (f) you will not manipulate prices, run fictitious negotiations, or post or procure fake reviews;
• (g) you will meet your tax obligations and keep your tax details with us current;
• (h) you will handle Buyer Details strictly in line with Clause 16.2;
• (i) you will confirm receipt of a Proof Payment only where the money has actually arrived, and refund directly where a refund is due under your Store Policies; and
• (j) you will not list anything in Schedule 1.

21. Set-off and recovery

21.1 We may set off against a Settlement Amount anything due from you under this Agreement — refunds you have instructed, chargebacks you bear under Clause 10.2, our fees, and taxes.

21.2 Where what you owe exceeds the Settlement Amounts available, the shortfall is payable on demand. We may recover it from future settlements, pause the account until it is cleared, or pursue it at law. We will give you an itemised statement first.

21.3 We do not require a security deposit.

22. Non-circumvention

22.1 Please do not encourage a Buyer who found you through the Service to move the transaction off it in order to avoid our fee — for example by putting payment links or alternative contact details in packaging, invoices or messages, or offering a discount conditional on paying you outside the Service.

22.2 To be clear about what this does not cover: your Instagram following, your existing customers and your other sales channels are yours. This clause does not restrict you from dealing with someone you knew before their first Order through the Service, from selling anywhere else, or from replying to someone who contacts you independently.

22.3 Where we reasonably think Clause 22.1 has been breached, we may recover an amount equal to the fee that would have been payable, restrict the account, or terminate. We will explain the basis and let you respond before recovering anything.

Part C — Additional terms for Buyers

Part C applies to every Buyer, including Guest Buyers, in addition to Part A.

23. What Buyers undertake

As a Buyer, you undertake that:

• (a) the information you give — delivery address, phone number — is accurate and yours or given with authority;
• (b) you will not try to get around our fee;
• (c) you will negotiate in good faith and not make offers you do not intend to honour;
• (d) you will read the Seller's Store Policies before buying — they govern returns, refunds and shipping for that Order, and they differ from Store to Store;
• (e) you will cooperate reasonably with delivery attempts and with any return, including making the Product available in the condition you received it;
• (f) you will not upload false or altered proof of payment; and
• (g) you will not misuse the return, chargeback or review mechanisms, including by falsely claiming non-delivery or damage.

24. Your rights as a consumer

24.1 Nothing in this Agreement, and nothing in any Store Policy, limits or excludes any right you have as a consumer under the Consumer Protection Act, 2019 or other applicable law. Where a term of this Agreement or of a Store Policy conflicts with such a right, the right wins.

24.2 This matters here more than on most platforms, so it is worth spelling out. Zippsite does not run its own refund programme, and each Seller sets its own rules. That does not leave you without protection. A Seller must still put things right where a Product is defective, unsafe, counterfeit, or materially different from how it was described — whatever its Store Policy says. If a Seller will not, you can raise it with us under Clause 14, and you can take it to a consumer commission.

24.3 Before you pay, you are shown: the total price broken into Product price, shipping, taxes and any fee; the Seller's identity and contact details; the estimated delivery timeline; the payment method being used and, on a Proof Payment, the warning under Clause 8.7; and our Grievance Officer's details. The Seller's Store Policies are published in the Store footer and available there at any time — they are not repeated at checkout, so open them before you pay.

24.4 We do not adopt unfair trade practices, do not pose as a consumer, and do not post reviews of Products sold through Stores.

24.5 Tell us if you think a Product is counterfeit, unsafe or unlawfully listed, and we will look into it.

24.6 Guest Buyers have the same rights as registered Buyers. To use them after a browser session ends, you may need to verify the phone number you used.

Schedule 1 — Prohibited and restricted products

Not exhaustive. Anything unlawful to sell in India is prohibited whether or not it is listed here.

Prohibited outright

• 1. Counterfeit, replica or pirated goods, and anything infringing a trademark, copyright or design right.
• 2. Narcotic drugs, psychotropic substances and drug paraphernalia.
• 3. Firearms, ammunition, explosives, weapons and their parts, including imitation firearms.
• 4. Human organs, tissue, blood and bodily fluids.
• 5. Live animals, and products from protected wildlife, including ivory, skins, shells and feathers restricted under the Wild Life (Protection) Act, 1972.
• 6. Obscene material, and anything that sexualises or endangers a child.
• 7. Stolen, smuggled or illegally imported goods.
• 8. Currency, lottery tickets, and gambling or betting services.
• 9. Hazardous, radioactive or toxic substances, and anything a logistics provider will not carry.
• 10. Personal data, databases of individuals, identity documents and government-issued credentials.
• 11. Tobacco products, e-cigarettes and vaping devices, and alcoholic beverages.
• 12. Prescription medicines, licensed medical devices, and products making unapproved health claims.

Restricted — only with the necessary licence, registration and disclosures

• 13. Food, nutraceuticals and supplements — valid FSSAI licence or registration and mandatory labelling.
• 14. Cosmetics and personal care products — applicable licensing and labelling.
• 15. Precious metals, gemstones and jewellery — hallmarking where required. If you sell handmade jewellery, check which requirements apply to your pieces.
• 16. Electrical and electronic goods — BIS registration where mandated, and e-waste obligations.
• 17. Toys and children's products — applicable safety standards and BIS certification.
• 18. Second-hand or refurbished goods — describe them clearly as such, with the condition disclosed.

Schedule 2 — Inquiry and order status framework

Inquiry statuses

Order phases after confirmation

Acceptance

By listing a Product, making or responding to an Inquiry, accepting a Draft Quote, or placing or accepting an Order through a Zippsite-powered Store on or after 29 December 2025, you confirm that you have read and understood this Agreement, together with the Zippsite Terms of Service and Privacy Policy, and agree to be bound by them.