Terms of Service

These Terms govern your use of Zippsite. Zippsite is commerce software: Sellers use it to run their own online stores, and Buyers use those stores to buy from those Sellers. Two further documents apply — the Buyer and Seller Agreement, which covers purchases made through a Store, and the Privacy Policy, which covers personal data.

1. About these Terms

1.1 These Terms of Service (“Terms”) are an agreement between Zippsite Technologies Private Limited, a company incorporated under the Companies Act, 2013, CIN U63122KA2025PTC211609, with its registered office at Om Chambers, Binnamangala Stage 1, Indiranagar, Bengaluru, Karnataka 560038, India (“Zippsite”, “we”, “us”, “our”), and you, the person using Zippsite (“you”, “your”).

1.2 These Terms take effect on 29 December 2025 and apply to all use of the Service from that date, whether you use it to run a Store, to buy from one, or simply to look.

1.3 Related documents. Two further documents apply: the Buyer and Seller Agreement, which governs purchases made through a Store; and the Privacy Policy, which explains how we handle personal data. Together with these Terms they form one agreement. By using the Service you accept all three.

1.4 If there is a conflict, the Privacy Policy prevails on anything to do with personal data, the Buyer and Seller Agreement prevails on anything to do with a purchase, and these Terms prevail otherwise. Help-centre and in-product guidance is informational and not binding.

1.5 Acceptance. By creating an account, opening a Store, connecting an Instagram account, submitting or responding to an Inquiry, buying through a Store, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1.6 We keep an electronic record of your acceptance, including the version, date and time, and the account or session it relates to. That record is attributable to you under Section 11 of the Information Technology Act, 2000.

1.7 Language. These Terms are made in English. We may publish translations for convenience. If there is any inconsistency the English version prevails, except where consumer protection law requires otherwise.

2. Definitions

“AI Assistant” means the optional automated assistant a Seller may enable to respond to Inquiries, negotiate, or generate listing content on that Seller's behalf.

“Buyer” means a person who uses a Store to inquire about or buy a Product, with or without an account.

“Guest Buyer” means a Buyer who buys without an account, identified by a browser session identifier and a phone number.

“Inquiry” means an offer a Buyer makes in respect of a Product, which may be negotiated before it becomes an Order.

“Logistics Partner” means a courier or logistics provider integrated with the Service or engaged by a Seller.

“Order” means a confirmed purchase of a Product by a Buyer from a Seller through a Store.

“Payment Partner” means the payment aggregator or gateway we engage from time to time to collect and settle payments.

“Product” means a good or service a Seller offers through its Store.

“Seller” means a person who uses the Service to operate a Store.

“Service” means the Zippsite software and related services, including zippsite.com, Stores, our applications, and the Instagram and messaging integrations we provide.

“Store” means a Seller's own online store operated using the Service, usually published at zippsite.com/<username>.

“Store Policies” means the return, refund, cancellation, shipping and other policies a Seller publishes on its own Store.

“User” means anyone who uses the Service, including Sellers, Buyers, Guest Buyers and visitors.

“User Content” means anything you upload, transmit or generate through the Service, including listings, images, descriptions, messages and reviews.

2.1 References to a statute include it as amended and any rules made under it. “Including” means including without limitation. References to ₹ are to Indian Rupees.

3. Who may use Zippsite

3.1 You must be at least 18 and able to contract under the Indian Contract Act, 1872. If you use the Service for a business, you confirm you are authorised to bind it, and “you” includes that business.

3.2 The Service is built for use in India. Prices are in Indian Rupees and payment, invoicing and delivery are configured for Indian transactions. We make no representation that it is suitable elsewhere.

3.3 We may refuse, limit or withdraw access where the law requires it, or where we reasonably believe continued access presents a risk of fraud or harm.

4. Accounts, guest access and security

4.1 You may register using Google sign-in or a phone number verified by one-time password. Give us accurate information and keep it current.

4.2 Guest Buyers. You can browse a Store, make an Inquiry, negotiate and buy without an account. We then identify you by a browser session identifier and the phone number you give us. If you clear your browser data or change device you may lose access to that activity until you verify the same phone number and link it to an account.

4.3 We match guest activity to an account using the phone number alone, so do not use a number that is not yours or that you no longer control.

4.4 Seller verification. Before a Seller can accept payment or generate invoices, we verify its business details. This may include a GSTIN or business enrolment identifier, PAN for payment KYC, a business phone number, a registered business address and bank verification. We may decline or reverse verification where information cannot be confirmed.

4.5 Security. Keep your credentials safe. You are responsible for activity under your account or session. Tell us promptly if you suspect unauthorised access, and we will act reasonably to help you regain control.

4.6 Please hold one account only, unless we agree otherwise. We may merge or close duplicates.

5. What Zippsite is, and what it is not

5.1 Zippsite is commerce software. We give Sellers the tools to run their own online Stores — importing products, publishing a storefront, negotiating with Buyers, taking payment, generating invoices and arranging shipping. Each Seller runs its own Store, sets its own prices, and publishes its own Store Policies.

5.2 We do not sell anything. We are not the seller, manufacturer, importer or brand owner of any Product, and we are not the merchant of record for any sale. Every sale is a contract between the Buyer and the Seller, on that Seller's terms. We are not a party to it and we take no responsibility under it.

5.3 We do not set prices, hold stock, inspect Products, or verify that a listing is accurate. We do not operate a returns or refund programme of our own — those are matters for the Seller under its Store Policies, as set out in the Buyer and Seller Agreement.

5.4 We do provide payment facilitation through our Payment Partner, which means we instruct the collection of payment and the settlement of proceeds to Sellers. We may hold or adjust a settlement where this agreement allows it.

5.5 We act as an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, and follow the due diligence obligations that apply to intermediaries under the rules made under it. Where the Consumer Protection (E-Commerce) Rules, 2020 apply to us in respect of any activity, we comply with them.

5.6 We do not manipulate prices, do not discriminate between Buyers of the same class, and do not rank or present Stores in a way designed to mislead.

6. The Service and its features

6.1 Stores. Each Seller gets a Store, usually at zippsite.com/<username>, showing its Products, variants and categories. The Seller controls what appears there and is responsible for it.

6.2 Selling modes. A Seller can offer a Product on a negotiable basis, at a fixed price, or with automatic acceptance switched on as a modifier on either. The mode in use is shown to the Buyer. How each works, and when an Order becomes binding, is in the Buyer and Seller Agreement.

6.3 Price display. A Seller may hide catalog prices until it responds to an Inquiry. Whatever the setting, the full amount payable is always shown to the Buyer before payment is requested, so nobody is ever asked to commit at an undisclosed price.

6.4 Messaging. Buyers and Sellers can message each other directly and in the context of an Order. We store these messages and may access them where necessary to investigate a dispute or a report of misuse. Do not send payment credentials, one-time passwords or identity documents through Service messaging.

6.5 Shipping and invoicing tools. We provide integration with logistics providers and automatic invoice generation. These are tools that help a Seller meet its own obligations; they do not move those obligations to us.

6.6 Availability. We aim to keep the Service running but do not guarantee it will be uninterrupted or error-free. We may change, suspend or withdraw features. If we materially reduce a feature you are paying for, Clause 9.5 applies.

6.7 Early features. We may release features on a trial or beta basis. These are provided as is and may be withdrawn at any time.

7. Instagram and Meta integration

7.1 A Seller may connect an Instagram business account. Once connected, the Service can import media as Products, watch for comments matching keyword triggers the Seller sets, and send automated direct messages in reply.

7.2 A Seller who connects an account confirms that it owns or is authorised to operate that account, that it holds the rights in the media it imports, and that its use of the integration complies with Meta's terms as they apply to that account.

7.3 Automated messaging. A Seller sets its own triggers and message templates and is responsible for what goes out under them. Automated and promotional messaging is subject to Meta's policies and to Indian law on commercial communications, including the Telecom Commercial Communications Customer Preference Regulations, 2018. Do not send bulk unsolicited messages, message people who have not interacted with your content, or keep messaging someone who has asked you to stop. We may switch off the integration for a Seller who does.

7.4 Where a plan includes cart-recovery or similar notifications, these go only to Buyers who gave their number in the course of an Inquiry or Order, and are subject to the same limits. A Buyer can opt out at any time and we will honour it.

7.5 Disconnection and deletion. A Seller can disconnect at any time. We support Meta's deauthorisation and data-deletion callbacks. On disconnection or a valid deletion request we remove the access tokens, imported media references, conversation data and automation configuration for that connection, keeping only what law or a live dispute requires. See the Privacy Policy for detail.

7.6 Meta is not a party to these Terms and does not endorse the Service. The integration depends on access Meta controls and may change. We are not liable for functionality lost because of a change on Meta's side.

8. AI features

8.1 We offer optional automated features, including an AI Assistant a Seller can enable to respond to Inquiries and negotiate on its behalf, and tools that suggest Product names and descriptions.

8.2 Appointment. A Seller that enables the AI Assistant appoints Zippsite as its limited agent for the sole purpose of communicating with Buyers and making, accepting, countering or rejecting offers within the parameters that Seller sets. An acceptance made by the AI Assistant within those parameters binds the Seller as if the Seller had made it, under Section 11 of the Information Technology Act, 2000. The same applies to an acceptance generated by automatic acceptance.

8.3 A Seller is responsible for what its AI Assistant agrees to. If a Seller cannot honour an Order its AI Assistant accepted — because of a pricing mistake, a stock error or a configuration fault — it must deal with that under its own Store Policies and tell the Buyer promptly. A Seller that regularly cannot honour what its AI Assistant agreed may have the feature disabled, or face action under Clause 13.

8.4 Disclosure. Where an AI Assistant is handling a conversation, the Service tells the Buyer. A Buyer may ask to deal with the Seller directly, and the Seller should respond within a reasonable time.

8.5 Configuration. A Seller is responsible for setting sensible parameters, including any floor price and stock threshold, and for reviewing generated names and descriptions before publishing them. Generated content is a suggestion; accuracy remains the Seller's responsibility.

8.6 Limits. Automated systems can misread input and behave unexpectedly. We do not warrant that any AI feature will be accurate, complete or fit for a particular purpose. A Seller keeps final responsibility for its own Store.

8.7 We may use aggregated and de-identified data to improve the Service. We do not use the content of a Seller's negotiations to train models offered to that Seller's competitors in any form that could identify the Seller, its Buyers, its pricing or its margins.

9. Plans and fees

9.1 Seller features are made available under the plans described in Schedule A. What each plan includes is as published on the Service from time to time.

9.2 No automatic renewal. A paid plan does not renew by itself. It runs for the period paid for and then reverts to Free. We will tell you before it expires. You are not charged again unless you choose to buy another period.

9.3 On reverting to Free, features exclusive to a paid plan stop being available. Your Store, Products, Orders and records stay accessible, subject to any published Free plan limits. We will not delete your Store or history just because a paid plan lapsed.

9.4 Transaction fees. We charge a fee in connection with Orders placed through a Store. The current fee is published on the Service and shown to the Seller in its settlement statement, and to the Buyer before payment where it is charged to the Buyer. We may change it on reasonable notice, and a change never applies to an Order already confirmed.

9.5 Changes to plans. We may change the price or contents of a plan on not less than fifteen (15) days' notice. A change does not affect a period already paid for. If we materially reduce what a plan includes during a period you have paid for, you may cancel and get a pro-rata refund for the unused part.

9.6 Plan fees are payable in advance and, except under Clause 9.5, are not refundable. Plan prices are inclusive of GST: the amount shown is the amount you pay, and your invoice shows the tax component separately.

10. Acceptable use

10.1 Do not use the Service to:

• (a) break the law, or help anyone else to;
• (b) list, sell or buy anything you are not lawfully entitled to, including anything in Schedule 1 to the Buyer and Seller Agreement;
• (c) commit or facilitate fraud or money laundering, or run circular or self-dealing transactions to manufacture volume, ratings or incentives;
• (d) post anything defamatory, obscene, harassing, hateful, deceptive, invasive of privacy, harmful to a child, or infringing someone's rights;
• (e) impersonate anyone or misrepresent your identity, business or affiliation;
• (f) post or procure fake reviews or ratings, or game the negotiation, rating or dispute tools;
• (g) send bulk unsolicited commercial messages through any Service channel;
• (h) scrape, reverse-engineer, probe or interfere with the Service, get around access controls or rate limits, or introduce malicious code;
• (i) use the Service or data from it to build a competing product or compile a database of Users; or
• (j) harass, threaten or abuse another User or our staff.

10.2 Reporting. If you think content breaches this clause or infringes your rights, tell our Grievance Officer under Clause 17. We review reports and act on valid ones.

10.3 Enforcement. We may remove content, restrict features, suspend or close an account, and report conduct to the authorities. We will tell you what we did and why, unless we are prevented from doing so or telling you would compromise an investigation.

11. Your content and our intellectual property

11.1 The Service, its software, design and databases, and the Zippsite name, logo and marks belong to us or our licensors. We give you a limited, revocable, non-exclusive, non-transferable licence to use the Service under these Terms. Nothing else is granted.

11.2 You keep ownership of your User Content.

11.3 Licence you give us. You grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, resize, publish, display and distribute your User Content so we can: (a) run, secure and improve the Service; (b) display your Store and listings, including through Instagram, WhatsApp and other channels you switch on; and (c) use your Store name, logo and Product images in our marketing. You can withdraw the licence in (c) at any time in writing and we will stop that use within a reasonable period, except for material already printed or distributed. The licence in (a) and (b) lasts only as long as we need it to run the Service, finish Orders in progress and keep required records.

11.4 You confirm you own or are licensed to use your User Content, including anything you import from Instagram, and that it does not infringe anyone's intellectual property, privacy or publicity rights.

11.5 Reviews. A Buyer may review a Product or Seller. Reviews should reflect genuine experience. We publish them without changing their substance, may remove ones that breach Clause 10, and explain how aggregate ratings are worked out.

11.6 If you send us suggestions about the Service, we may use them freely.

12. Service providers

12.1 The Service depends on third parties — a Payment Partner, logistics providers, cloud hosting and storage, analytics and messaging platforms. We choose these providers and may change them at any time. We do not name them here because they change. If you want to know who currently handles a particular function, ask us and we will tell you.

12.2 These providers work under their own terms, and in some cases you will contract with one directly, as a Seller does when completing payment KYC.

12.3 We select providers with reasonable care and will help you pursue a claim against one whose failure has affected you. Beyond that we are not responsible for their acts or omissions.

12.4 Where a change of provider needs something from you, such as re-verification, we will give you reasonable notice.

13. Suspension, termination and account closure

13.1 We may suspend or restrict your account or particular features, or end these Terms with you, where we reasonably believe that: you have breached these Terms or a related document; there is fraud, misuse or a material risk to other Users or to us; you have repeatedly failed to fulfil Orders; amounts due from you are unpaid; or we are required to act by law, a regulator, a court or a payment network.

13.2 We will give you reasonable notice and the reason, and a chance to respond, unless we need to act immediately to prevent fraud or harm, or notice is prohibited. You can contest a suspension through Clause 17.

13.3 We will restrict no more than is reasonably necessary. Where the problem is one listing or one feature, we will act on that rather than close your account.

13.4 You can close your account at any time, subject to finishing Orders in progress, honouring your Store Policies on anything already sold, and settling what you owe.

13.5 On termination your Store comes down and access ends. Orders already confirmed must be completed or resolved under the relevant Store Policies. Amounts owed fall due. Funds properly due to you are settled in the ordinary course, less anything we are entitled to deduct. Your personal data is handled as set out in the Privacy Policy.

13.6 Clauses 2, 5.2, 10, 11.3, 11.4, 13.5, 14, 15, 16, 17, 18 and 20, and anything else meant by its nature to survive, survive termination.

14. Disclaimers

14.1 The Service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, timely, secure or error-free.

14.2 We do not warrant the quality, safety, legality, authenticity or fitness of any Product sold through a Store, or the accuracy of any listing. Those are the Seller's responsibility. We do not endorse any Seller or Product.

14.3 We do not warrant that any Buyer will complete a purchase, that any Seller will fulfil an Order, or that any User is who they say they are, beyond the verification we actually carry out and describe.

14.4 Nothing here affects a warranty or right that cannot lawfully be excluded, including a Buyer's rights as a consumer.

15. Limitation of liability

15.1 Cap. Subject to Clause 15.3, our total liability to you for all claims arising in any twelve (12) month period, whether in contract, tort, statute or otherwise, is limited to the greater of the total fees we actually received from you in the twelve (12) months before the event, and ₹10,000.

15.2 We are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings.

15.3 Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any right a Buyer has as a consumer under the Consumer Protection Act, 2019.

15.4 These limits reflect that we supply software and payment facilitation rather than goods, that our fees are modest relative to the value of the transactions the Service supports, and that the contract of sale is between Buyer and Seller.

16. Indemnity

16.1 You will indemnify us and our directors, officers, employees and agents against claims, losses, liabilities, fines and reasonable costs arising out of: your breach of these Terms or a related document; if you are a Seller, your Products, listings, User Content, Store Policies, tax position, use of the Instagram integration, or failure to fulfil; your infringement of someone's rights; or your breach of the law.

16.2 We will tell you about any claim, let you take part in defending it, and not settle without your consent, which you should not unreasonably withhold.

17. Grievance redressal

We have appointed a Grievance Officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and, where applicable, the Consumer Protection (E-Commerce) Rules, 2020:

Name: Syed Aezaz Ahmed
Designation: Co-founder and Director
Email: [email protected]
Address: Om Chambers, Binnamangala Stage 1, Indiranagar, Bengaluru, Karnataka 560038, India

17.1 We acknowledge complaints within forty-eight (48) hours and aim to resolve them within one (1) month. Each complaint gets a ticket number you can track.

17.2 Complain through the Service's help section, or by email or post to the Grievance Officer.

17.3 This does not limit your right to approach a consumer commission, the National Consumer Helpline, or any other authority.

18. Governing law and dispute resolution

Most disagreements are small and are settled by talking. This clause is built to match the size of the disputes this Service actually produces, rather than to make them expensive.

18.1 These Terms are governed by the laws of India.

18.2 Step one — tell us. Raise the matter with our Grievance Officer under Clause 17. We acknowledge within forty-eight (48) hours and aim to resolve within one month. Neither of us should begin formal proceedings until this has been tried and thirty (30) days have passed from when it was raised, unless urgent relief is needed under Clause 18.7.

18.3 Step two — mediation, if it would help. Either of us may propose mediation. If we both agree, we will appoint a mediator jointly and share the mediator's fee equally. Mediation is voluntary: neither of us has to accept a proposal to mediate, or any outcome suggested. This does not affect any pre-institution mediation requirement that applies under law.

18.4 Buyers who are consumers. If you are a consumer within the meaning of the Consumer Protection Act, 2019, you are never required to arbitrate, and Clauses 18.5 and 18.6 do not apply to you. You may take your dispute to a District, State or National Consumer Disputes Redressal Commission, or any other forum open to you, including one where you live or work. Those commissions are built for claims of this size, charge nominal fees, and do not require you to instruct a lawyer.

18.5 Sellers and commercial users — claims below ₹5,00,000. These go to court, not to arbitration. A dispute between us and a Seller, or any User acting in a commercial capacity, where the total amount claimed is less than ₹5,00,000, is subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

18.6 Sellers and commercial users — claims of ₹5,00,000 or more. A dispute of that size that is not resolved under Clauses 18.2 or 18.3 will be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by agreement between us. If we cannot agree within thirty (30) days, either of us may apply to the High Court of Karnataka to appoint the arbitrator under Section 11 of that Act. The seat and venue is Bengaluru, Karnataka, the language is English, and the award is final and binding.

18.7 Urgent relief. Either of us may apply to a court at any time for urgent interim relief — for example to protect confidential information, intellectual property or personal data, or to stop ongoing harm — without first completing Clauses 18.2 or 18.3. Doing so does not waive any part of this clause.

18.8 Costs. In any arbitration under Clause 18.6, each of us bears our own legal costs and we share the arbitrator's fees equally, unless the arbitrator decides otherwise because a claim or defence was frivolous or brought in bad faith. Neither of us may use the cost of a proceeding as a means of pressure.

18.9 A dispute about a purchase is between the Buyer and the Seller. Our role is limited to what the Buyer and Seller Agreement says and the grievance process in Clause 17. On reasonable request we will give either party the records we hold for that Order.

19. Changes to these Terms

19.1 We may update these Terms by publishing a new version. Material changes take effect not less than fifteen (15) days after we tell you, unless the law or a security risk requires sooner.

19.2 Carrying on using the Service after that date means you accept the change. If you do not, you can close your account under Clause 13.4. Changes do not apply retrospectively to an Order already confirmed.

19.3 We keep prior versions and a record of which one you accepted, and will send you a copy on request.

20. General provisions

20.1 Notices. Write to us at [email protected] or at our registered office. We may reach you through the Service, by email, or by WhatsApp or SMS using your account details.

20.2 Force majeure. Neither of us is liable for delay or failure caused by something beyond reasonable control, including natural disaster, epidemic, war, civil unrest, strike, or failure of internet, telecommunications, banking or payment infrastructure. This does not excuse refunding money already collected where a refund is due.

20.3 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, reorganisation or sale of assets, on notice to you.

20.4 Waiver. Not enforcing a right straight away does not waive it. A waiver only counts in writing.

20.5 Severability. If a provision is invalid or unenforceable, it is cut back to the minimum extent needed and the rest stands.

20.6 Entire agreement. These Terms, the Buyer and Seller Agreement and the Privacy Policy are the whole agreement between us on their subject matter. This does not exclude liability for fraudulent misrepresentation.

20.7 Relationship. Nothing here creates employment, partnership, joint venture, franchise or agency between us, except the limited agency in Clause 8.2. You cannot bind us.

20.8 Third parties. Except for those indemnified under Clause 16.1, nobody who is not a party may enforce these Terms.

Schedule A — Plans

Plan contents are as published on the Service and may change under Clause 9.5. No plan renews automatically; on expiry an account reverts to Free. All prices below are in Indian Rupees and are inclusive of GST — the amount shown is the amount you pay.

Acceptance

By creating an account, opening a Store, connecting an Instagram account, submitting or responding to an Inquiry, buying through a Store, or otherwise using Zippsite on or after 29 December 2025, you confirm that you have read and understood these Terms of Service, together with the Buyer and Seller Agreement and the Privacy Policy, and agree to be bound by them.